Nextran Truck Centers

Shop Foreman Administrative Focus - Atlanta (College Park), GA

Are you looking to further develop your profession into a career? Are you driven by opportunity?

Nextran Truck Centers is hiring!

Our Employees Benefit from:

Career Paths || Network of 30 Dealerships || Disability Insurance || Paid Time Off (2wks 1st year) || Nextran Paid Life Insurance

Family Centered Values || Medical and Dependent Care FSA || 401(k) Retirement Plan with Match || Company-Paid Holidays || EAP

Great Medical, Dental, & Vision Benefits || Social Responsibility Opportunities || 28+ Years of Industry Experience || Professional Growth

As a Shop Foreman with an Administrative Focus, you are a valued member of our team, performing:

• Constant and accurate communications with Service Writers and the Lead Uptime Technician.
• Assists the Lead Uptime Technician whenever necessary to ensure the highest level of customer satisfaction.
• Minimizes customer wait time on new truck arrivals.
• Make estimates for both Uptime & Main shop
• Help with warranty determination
• Work flow cases to parts and advisors to keep the cases moving
• Help Foreman inputting status notes in ASIST
• Back up the Repair Focused Foreman as needed.
• Final repair order review including
  • Repair stories
  • Repair times are flat rated
  • Operations toggled correctly Warranty vs Customer pay
  • Warranty Documentation eService Case#, CBR #, Fault codes attached
  • Warranty parts & Cores are turned in
  • Ensure Sublet Invoices are attached to the ASIST case
  • Final Invoice matches the estimate
• Work flow case to advisor
• Provide backup to advisors when needed
• Provides technical support to technicians and management.
• Follows Customer Contact and Communication Policy.

Preferred Candidates have the following:

• Minimum seven years heavy duty truck mechanical experience
• Three to five years of supervisory experience
• Verbal and written communication skills necessary for communicating with customers, management, employees and vendors
• Basic computer skills
• Ability to understand financial information as it pertains to dealership operations
• High School Diploma - College or Technical training preferred but not mandatory
• Valid CDL license

Nextran Core Hiring Competencies:

• Customer Focus - Building strong customer relationships and delivering customer-centric solutions
• Instills Trust - Gaining the confidence and trust of others through honesty, integrity, and authenticity
• Communicates Effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences
• Action oriented - Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm
• Decision quality - Making good and timely decisions that keep the organization moving forward

Notice Regarding Job Posting Scams

We are aware that fraudulent job postings and recruitment scams are becoming more common. Please be advised that legitimate communications from our company will only come from official company email addresses and through our verified hiring platforms.

We will never ask candidates to provide payment, purchase equipment, or share sensitive personal or financial information (such as bank account details or Social Security numbers) during the initial application or interview process.

If you receive a suspicious message claiming to represent our company, please do not respond or provide any information. Instead, report the communication to us through our official website or apply directly through our verified job postings.

Your safety and privacy are important to us, and we encourage all applicants to remain vigilant when searching for employment opportunities.

We are a network of commercial truck dealerships committed to providing the best products and services through highly skilled associates who are focused on delivering the lowest life-cycle cost to our customers. Spanning the Southeast and Midwest United States, we provide sales, parts, and service for several leading brands, including Mack, Volvo, Isuzu, GMC, Ford, Hino, and Kalmar Ottawa. EEO Employer