Nextran Truck Centers

Receptionist - Orlando, FL

Are you looking to further develop your profession into a career? Are you driven by opportunity?

Nextran Truck Centers is hiring!

Our Employees Benefit from:

Career Paths || Network of 30 Dealerships || Disability Insurance || Paid Time Off (2wks 1st year) || Nextran Paid Life Insurance

Family Centered Values || Medical and Dependent Care FSA || 401(k) Retirement Plan with Match || Company-Paid Holidays || EAP

Great Medical, Dental, & Vision Benefits || Social Responsibility Opportunities || 28+ Years of Industry Experience || Professional Growth

Summary:
The Service Department Receptionist serves as the first point of contact for customers seeking vehicle service. This role ensures a welcoming experience while coordinating communication between customers and service staff. The receptionist supports daily operations through administrative tasks, appointment scheduling, and delivering exceptional customer service.

Key Responsibilities:

• Greets customers warmly and professionally upon arrival
• Answers incoming calls, directs inquiries, and schedules service appointments
• Maintains accurate customer records and service logs
• Coordinates with service advisors and technicians to relay updates
• Handles customer concerns or escalates issues to appropriate personnel
• Processes payments and assists with invoicing when needed
• Keeps the reception area clean, organized, and stocked with materials
• Supports the service department with filing, data entry, and reporting tasks
• Confirms appointments and follows up on missed or rescheduled visits
• Assists with warranty paperwork or service documentation as needed
• Other duties as assigned.

Skills & Qualifications:

• High school diploma or equivalent; associate degree preferred
• 1–2 years of receptionist or customer service experience (automotive industry a plus)
• Strong communication skills, both verbal and written
• Proficient in Microsoft Office and dealership management systems
• Bilingual (English/Spanish) preferred for accessibility
• Ability to multitask in a fast-paced environment
• Professional demeanor and customer-first attitude

Work Schedule:

• Full-time, Monday–Saturday (rotating Saturdays), with flexibility during peak service hours.

Physical Demands:

· Sitting/Standing: Ability to remain seated for extended periods while working at a computer or answering phones. Occasional standing and walking are required to assist customers or retrieve documents.

· Manual Dexterity: Frequent use of hands and fingers for typing, writing, handling paperwork, and operating office equipment (e.g., phone, printer, scanner).

· Lifting/Carrying: Occasionally lift and carry items up to 20 pounds, such as office supplies, small packages, or promotional materials.

· Reaching/Bending: Regular reaching at or below shoulder level to access files, supplies, or equipment. Occasional bending or stooping to retrieve items from lower drawers or cabinets.

· Vision/Hearing: Must be able to read printed materials and computer screens and hear and respond to customer inquiries in person and over the phone.

· Mobility: Ability to move throughout the dealership or service area to assist with customer flow or coordinate with service advisors.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• The noise level in the work environment is usually low/moderate.

We are a network of commercial truck dealerships committed to providing the best products and services through highly skilled associates who are focused on delivering the lowest life-cycle cost to our customers. Spanning the Southeast and Midwest United States, we provide sales, parts, and service for several leading brands, including Mack, Volvo, Isuzu, GMC, Ford, Hino, and Kalmar Ottawa. EEO Employer