Nextran Truck Centers

Service Manager - Kennesaw, GA.

Are you looking to further develop your profession into a career? Are you driven by opportunity?

Nextran Truck Centers is hiring!

Our Employees Benefit from:

Career Paths || Network of 30 Dealerships || Disability Insurance || Paid Time Off (2wks 1st year) || Nextran Paid Life Insurance

Family Centered Values || Medical and Dependent Care FSA || 401(k) Retirement Plan with Match || Company-Paid Holidays || EAP

Great Medical, Dental, & Vision Benefits || Social Responsibility Opportunities || 28+ Years of Industry Experience || Professional Growth

As a Service Manager, you are a valued member of our team, and your

Essential Duties:

• Monitor performance vs. budget on daily basis

• Monitor and maintain efficiency and productivity goals

• Review financial performance with upper management on a monthly basis.

• Develop strategies for improving and maintaining departmental profitability

• Responsible for reconciling service related general ledger accounts,...cash, sublet, warranty, etc.

Customer Satisfaction:

• Interface with customers as necessary to provide the best level of service available and resolve customer disputes.

• Ensure best in class customer service from the Service Advisors

• Responsible for addressing Customer Surveys, and exceeding OEM targets

• Meet with the best customers at their place of business

Operations Management:

• Ensure that proper procedures are being followed and correct policies are in place to meet customer, OEM requirements, and Nextran requirements.

• Interact with appropriate manufacturer's personnel to ensure outstanding customer service and to ensure proper procedures are being followed by dealer personnel

• Ensure a safe and clean working environment

• Monitor warranty operation

Employee Management:

• Recruit, hire, develop and manage service department personnel.

• Ensure technicians are certified and necessary training classes are scheduled.

• Address complaints and resolve personnel issues in accordance with established Nextran policies.

• Other duties, as assigned.

Skills and Qualifications:

• Minimum seven years heavy duty truck mechanical experience

• Three to five years of supervisory experience

• Verbal and written communication skills necessary for communicating with customers, management, employees and vendors

• Basic computer skills

• Ability to understand financial information as it pertains to dealership operations

• High School Diploma-College or Technical training preferred but not mandatory

• Valid CDL license, not required, but preferred

Essential duties and related qualifications may be changed as needed to meet the changing demands of the organization. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Nextran Truck Centers if an Equal Employment Opportunity Employer and a Drug Free Workplace.

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We are a network of commercial truck dealerships committed to providing the best products and services through highly skilled associates who are focused on delivering the lowest life-cycle cost to our customers. Spanning the Southeast and Midwest United States, we provide sales, parts, and service for several leading brands, including Mack, Volvo, Isuzu, GMC, Ford, Hino, and Kalmar Ottawa. EEO Employer